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The Crisis Communications Consultancy
helps companies, organisations and individuals plan for crises and complex issues that could impact heavily on their day-to-day operations. Using a bespoke and complex crisis auditing process, we analyse our clients' business to identify weak and vulnerable areas. Based on our findings, we then formulate crisis plans that can be activated as soon as an issue develops or a crisis breaks. In-depth training on how to use the crisis plan and manage the crisis is also provided.
Crisis management is not only about doing something when a crisis happens. Responsible companies hire us when there is no crisis. They simply want to be ready should something bad happen. It's called good corporate governance and responsible risk management.
Without effective crisis planning and the correct communication strategies in place, reputations and brands could become damaged in seconds and take years to resuscitate.
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To help South African companies and organisations of all sizes to get ready for and manage a difficult incident, we are able to commence work at any of the three stages of a crisis. The work that we do during the stages of a crisis include:
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 PRE-CRISIS STAGE |
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The most responsible time to prepare for any eventuality is when there is no crisis on the radar screen. We help our clients proactively prepare...
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| CRISIS STAGE |
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Reactive crisis management is the most difficult to carry out as all parties are working in a defensive position and the odds are stacked against them...
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| POST-CRISIS STAGE |
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Once the crisis is over, it is critical to analyse the entire crisis from beginning to end to understand what went wrong. Some of the services we offer for this phase...
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